“We are a workforce passionately pursuing excellence. We are one heart, one mind, honoring and reinvigorating the Laguna way of life”. . . WORKFORCE EXCELLENCE
Laguna, NM 87026
To achieve excellence in Public Service, implementing Workforce values in program efficiency and quality maintenance services through a developed Management Plan, Maintenance Planning and Scheduling in support of the Pueblo of Laguna Tribal Government.
SCOPE OF WORK
The Program provides maintenance and custodial services to tribally owned facilities (as a priority), buildings that are occupied and in use, then unoccupied tribal facilities. Services shall consist of basic housekeeping/janitorial services, minor building maintenance and repairs, minor plumbing and general maintenance service calls established through a work order process. Special consideration of community requested services will be provided on an emergency or special need due to health, age, physical impairment, low income or if referrals by another program/entity/agency/Mayordomos stipulating those requirements are made.
SERVICE REQUESTS-NORMAL WORK HOURS
All service requests are handled through a “Work Order Form”. The requestor shall submit the Work Order, in person or electronically to the Dispatch Receptionist, located in the Public Service building. Location and contact information is provided on the Director’s Office Web page. Phone assistance in completing the form is provided to Elderly and Special Needs persons.
This process supports entry of the request to a data base, where the service is reviewed and scheduled for site visit and evaluation to determine level of service and nature of request. The Department Representative will provide an explanation of the inspection and evaluation finding to the Requestor.
GENERAL MAINTENANCE SERVICE NOTICE
As of January 1, 2014, the general scope of work of the General Maintenance program has changed. The GM program no longer provides after hours, holiday, and weekend on-call services to the public. Limited services are available to the public Monday through Friday, 8:00 am to 4:30 pm only.
As a result of a Council Action in December 2013, supporting Natural Gas services to all areas and adopting Gas Codes, the GM program does not service, install or repair any natural gas or propane appliances including water heaters.
Working in conjunction with the POL Utility Authority the GM program will provide the following services:
- Emergency and limited plumbing repairs inside the home. If repair parts are required, the homeowner will be responsible for acquiring them and contacting the Department of Public Works- General Maintenance program for scheduling. Services are available to the general public Monday through Friday, 8:00 am to 4:30 pm, for the following:
a. Water service lines, emergency repairs and parts installation, located from the water meter and into the home.
b. Sewer service lines emergency repairs and parts installation, located from the sewer service cleanout into the home.
The POL Utility Authority will be responsible for the following:
- Installation, repair or replacement of sewer service lines starting at and including the sewer service cleanout to the sewer main, and the entire sewer main system.
- Installation, repair or replacement of water service lines starting at and including the water meter to the water main, and the entire water main system as well as any items installed and covered by the POL-UA warranty.
- Septic systems beginning at the sewer service cleanout and into the septic tank. Homeowners are responsible from, and including, the Septic Tank and drain-field systems.
The GM program is now primarily focused on providing services to Tribal Government owned buildings during both regular work hours and off work hours. Services to all other buildings and homes will be given secondary priority.
Standby Service Requests
The GM program will continue to make crosses for the funerals of tribal members and their spouses at the request of their family members. This service will be available after hours, holiday, and weekend on-call. Requests for service should be made to Public Safety Department (Police Dispatch), who will record and contact the “On-call” General Maintenance Representative.
Types of Service Performed by GM:
- Minor Heating, Ventilation & Air Conditioning System Services
- Electrical Services
- Plumbing Services
- General Maintenance Services
- Auditorium & Kitchen Usage
- Custodial Services
Complaints shall be provided to the General Maintenance Manager’s Office by phone, e-mail or in person. All complaints will be verified and all parties involved will be interviewed for correct actions to be taken.
Action Taken On Complaints
Disciplinary actions will be imposed following the requirements of the Human Resources Manual and recommendations from the Department Director, depending on severity of the matter. If materials, furnishings, equipment or other items are required to be replaced to the complainant, the employee or employee’s will provide these items to the homeowner.